Our Hygiene Commitment

Some of the fun we serve is real hands-on and we’ve always done a pretty gosh darn good job with hygiene. But, boy, have we turned it up to 11.

We have put a number of measures in place to help keep our guests safe and prevent the spread of COVID-19.

What we're doing


  • Up to date signage of safe practices.
  • Regular cleaning of high touch areas.
  • Increased sanitiser stations throughout every venue.
  • Cashless no touch transactions encouraged at all venues.
  • Some states require mandated Dedicated ‘Hygiene Marshall’ during peak hours of operation*
  •  An external cleaning company will complete daily cleaning before we open to the public.
  • Constant sanitising and disinfecting of all areas, games and equipment prior to use.
  • Cleaning blitzes every 30 minutes.
  • Increased cleaning and sanitisation of communal areas, including bathrooms.
  • Dedicated cleaning host.

Social Distancing

  •  Appropriate Social distancing visually marked in higher traffic areas i.e reception & bar*
  • Limited capacity in designated areas*
  • Seating areas limited to capacity and safe distancing requirements*
  • 1.5m between tables in seated areas*
  • Strict enforcement on guests remaining seated while drinking*
*where additional government Covid Safe Regulations apply.

What we're asking of you

Planning a visit? We can’t wait to see you!

If you’re experiencing any COVID-19 symptoms (high temperature, dry cough, sore throat, difficulty breathing), or have been in contact with someone who has these symptoms, please stay home. We’ll still be here when you’re feeling better and will gladly honour your booking. Give us a call on 1300 888 386 to reschedule.

We ask that you please consider the following:

Before you arrive

  • Make sure you bring along your mask, this is mandatory during your visit in our Melbourne venue.
  • Pre-book to ensure your space is ready for you when you arrive.
  • Please bring a method of contactless payment, as we’re going cash-free in our venues.
  • You’ll be required to register the details of at least one person in your group to ensure track and trace procedures can be followed if required by the government.
  • Only arrive 5 minutes before your booked start time.

When you arrive

  • Arrive 5 minutes before your booked start time.
  • You’ll be required to register the details of at least one person in your group to ensure track and trace procedures can be followed if required by the government.

In the venue

  • Play it safe - ensure you’re staying in your bubble and practising social distancing at all times.
  • Masks are mandatory and must be worn during your entire visit in our Melbourne venue.
  • You must be seated at all times whilst consuming food & drinks in our Melbourne venue.
  • Take advantage of our hygiene stations.


  • All guests are required to register on our contactless Contact tracing record*
  • All team members have completed Funlab’s internal COVID 19 safety component and any government mandated courses for specific states.
  • Any additional state based Government Covid Safe training completed, and records kept.

*where additional government Covid Safe Regulations apply.

As we operate a family of brands and venues at Funlab, these measures are listed below in relation to all areas of our venues where we are proactively taking measures to meet the COVID Safe Plan response, rather than by specific brand or venue.

These are as follows:

Venue Entrance

  • State based QR code check in requirements are made available.
  • Hand sanitiser is available at entry.
  • Covid Marshals &/or Security ensuring correct covid capacity is followed based on relative State based requirements.


  • Sanitiser and/or wet wipes are positioned at reception for both our Guests and Staff to use.
  • Additional QR codes for guest check in. Guest Check in is verified by team members.
  • Information on Covid Safe ordering through Mr Yum is provided to all guests.

Arcade Games

  • All arcade machines are wiped down regularly with disinfectant.
  • XD Glasses and guns are sanitised after each ride.
  • High touch games are sanitiser at regular intervals.
  • Additional alcohol wipes available throughout venue for guests to self clean before use.

Food & Beverage Service

  • Staff strictly wash hands before any food is taken from the kitchen to our guests.
  • Extra wet wipes and napkins are also being provided with food.
  • Staff wash their hands after any food scraps / platters are taken back to the kitchen for washing.
  • Bar staff are extra vigilant after handling money, washing their hands regularly in between making beverages as per standard procedure.
  • Kids party staff will be encouraging children to wash their hands regularly before eating, with hosts providing hand sanitiser as children go into party room.
  • Where recommended (state based) cutlery will be removed from table stations to minimise the risk of germs being spread. All cutlery will be delivered with food when ordered.

As the Coronavirus (COVID-19) situation develops worldwide, at Funlab we continue to reaffirm our commitment to proactively ensuring the safety of all staff and guests when visiting our venues and continue to monitor our policies to ensure best practice in an evolving situation.

Above outlines the proactive measures that we have put in place in our venues, to ensure that they are clean and hygienic at all times, in addition to our standard cleaning policies and procedures, and state specific Covid Safe plans. We will continue to review, revise and update, to meet any additional state or federal Governmental guidelines or recommendations.

As a company Funlab has committed to ensuring every venue is following the below steps as part of our company wide Covid Safe Plan and response. Please note, some states may vary slightly as they have state government specific regulations.

We will continue to act in accordance with government advice, and will constantly monitor our policies and procedures to ensure we’re doing the best thing for our guests and team members to keep everyone safe.

If you have any other questions about our hygiene practices, social distancing measures or cleaning procedures please give us a call on 1300 888 386.